Your business processes, specifically your order-to-cash process, are the bedrock for your organization, regardless of which system you choose to manage them. At it's core, an organization is made up of two things: people and processes. We take the guesswork away from your team members by building crystal clear business process maps that can be trained and referenced for years to come. Our services include both current and future state mapping, offering end-users a comprehensive understanding of the ongoing transformation. If your team is already highly familiar with current processes, we can skip directly to future state mapping to clearly define the new flow required by the system(s) being implemented.
We employ Business Process Mapping and Notation (BPMN 2.0) to define resource flow (people, documents, data, material, and equipment), key events, gates, queues, and many other critical aspects of your business process. This ensures everyone operates with the same priorities in mind, and as we like to say, "pulls on the cart in the same direction".
Our approach aligns with models from Six Sigma and Total Quality Management, emphasizing the concept of Process Customers and Process Suppliers (not to be confused with the companies Customers and Suppliers). These represent the upstream and downstream processes in your order-to-cash system, managing the flow of resources and tracking the transformations they incur from one process to the other. We end by establishing a critical path across all processes, providing clarity on the highest priorities in real-time during your business operations so each process knows exactly which demand it must satisfy to keep the business flowing efficiently.
Never before has it been so transparent who needs what and when. Our meticulous Process Mapping ensures that each team member's priorities align seamlessly, fostering a smoothly running business system.
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